If you wonder what the content of the emails sent to clients is, here are some examples:
When a client books an appointment online and the appointment is automatically (or manually) accepted:
When the professional schedules the appointment with the client directly :
When the professional sends an appointment request:
When the reminder is sent. *It is also possible to force your clients to call you to cancel their appointment. In this case, the sentence "Please call if you need to cancel or reschedule your appointment" would show, instead of the Confirm, Reschedule and Cancel buttons
After the appointment, when the thank you email is sent:
When the professional cancels the appointment:
When the client cancels his/her appointment by himself/herself:
If you have the charting option enabled, it is also possible to get an Open Intake Form button, enabling your clients to fill in an online document, such as an intake form. *If you wish to learn more about this functionnality, please consult this link
Please note that it is also possible to customize some emails. To know which ones, and the way to do it, please click here.