Did your client mentioned they did not receive the email confirming their appointment, their appointment notification or their payment receipt?
The email service used may be blocking messages from the sender [email protected] . Confirmations, notifications, reminders and any other emails sent out from your GOrendezvous account are from this address.
Hotmail / Outlook:
If the messaging service is Hotmail or Outlook, the latter display the Priority box by default when connecting to the account. Some emails are stored under the Others tab. You might suggest your customer to check under this section, as well as under Junk mail
It is also possible that the messaging service performed an update which resulted in the [email protected] address being considered to be an unwanted sender. As a result, customers who were already using your services no longer receive your communications (appointment confirmation, notifications, etc.). These are neither under the "Others" tab, nor under the "Junk mail" section.
In order to verify and remedy the situation, here is a procedure to send to your customer so that the address [email protected] is added to the list of senders approved by Hotmail / Outlook :
1. Click on the Settings icon
2. Click on Show all Outlook settings
3. Under Mail / Junk Mail, check if the [email protected] address is listed under the Junk mail section. If so, click on the trash can icon to delete it.
4. Under Approved senders and domains click on + Add then enter the address [email protected]. Also add the domain name gorendezvous.com
5. Save
At last, please forward us your client's email address so that we can remove it from the spam report on our system.
Gmail:
Gmail service users can access the Spam section to check if the email is there:
To ensure that [email protected] email address has not been blocked, please follow these steps:
1. Access the Spam section
2. Click on the Settings icon
3. Click on Advanced settings
4. Access the Filters and Blocked Addresses section
5. Check if the address [email protected] is there. If necessary, select the address to unblock it
At last, please send us your client's email address so that we can remove it from the spam report on our system.