*Please note that only the business owner can perform these actions
To let your clients submit reviews and ratings on your services after an appointment, follow these steps:
1. Click on Settings
2. Click on Communications
3. Click on Reviews and Surveys
4. To give your clients the chance to submit an evaluation after every appointment, select the option Send automatically after an appointment. The day after the appointment, your clients will automatically receive a thank you email asking them to rate and review the service provided
5. You can also choose to only ask for one review per client by selecting the option Allow only one review per client. When your client rates and comments your service, they will not receive the thank you email anymore
You have the option to publish the client ratings and/or reviews on your GOrendezvous page:
1. Click on Settings
2. Click on Promote
3. Click on Ratings and Reviews
4. Choose whether you want to Publish client ratings (stars) or not
5. Choose whether you want to Publish client reviews (comments) or not
If you want the stars to also appear when a customer searches on Google, please make sure you have the following 3 criteria:
*Please note it is, however, not possible to publish comments
Your address in GOrendezvous must be exactly the same as in Google
Have an existing address in Google My Business
Have uploaded an image as a banner (you can change this under Settings > Promote > Homepage)
The day after their appointment, clients will receive the following Thank You email:
Then when the client submits their rating, you will receive a notification email just like the one below:
The evaluation will be visible on the scheduled appointment and by clicking on the stars, you will be able to view the comment left by the client:
If you chose to publish ratings and reviews, they will be shown on your GOrendezvous page and the GOrendezvous search page, as pictured below:
Change a rating or a review
It is important to note that GOrendezvous cannot remove a comment and that only your client can modify a rating or comment within 30 days of receiving the thank you email. All they have to do is going back in the email received and click on the stars again.
If the customer cannot find or has deleted the email, they can find it easily by searching our email address, [email protected] in their mailbox.