🔏 - Data Confidentiality
Is my data secure?
Is my data secure?
Yes. All information is processed through systems that comply with security and confidentiality standards in effect in Quebec and Canada.
Does the AI have access to all my notes or my full client files?
Does the AI have access to all my notes or my full client files?
No, the AI does not have access to all your notes or complete files. The AI only processes the information necessary for the specific task (e.g., summarizing or organizing notes). The data are never used to train the AI.
Who can see my data?
Who can see my data?
Only you and individuals authorized according to your access rights. External providers and third parties do not have access to your data.
What happens to the audio recordings of sessions?
What happens to the audio recordings of sessions?
By default, audio recordings are automatically deleted after a certain period to protect confidentiality. However, professionals may adjust this setting in their account if they wish to retain certain recordings for a longer period, always with the client’s consent.
📂 - Use of AI in Charting
Why use AI for documentation?
Why use AI for documentation?
To save time, reduce administrative workload, and improve the clarity and organization of your notes so you can focus on your clients.
Are AI-generated notes automatically added to my records?
Are AI-generated notes automatically added to my records?
Yes and no. Notes are automatically saved in the client file, so you never lose data, but they are not finalized until you have reviewed and approved them. You maintain full control over what is officially added to the client’s file.
Can the AI make mistakes?
Like any tool, yes. That’s why it is designed to assist you—not replace your professional judgment. Your critical review remains essential.
Does the AI replace clinical judgment?
No. The AI is a support tool. You always retain full authority over your notes, assessments, and professional decisions.
Can I use the AI to convert audio recordings into clinical notes?
Yes, and it is the professional’s responsibility to obtain explicit client consent before recording or transcribing. GOrendezvous provides simple, integrated tools to request and document client consent directly on the platform.
📩 - How can I easily obtain my client’s consent?
GOrendezvous provides simple, integrated tools that allow you to request and document your clients’ consent directly on the platform.
What happens to the audio recordings of sessions?
By default, audio recordings are automatically deleted after a certain period to protect confidentiality. The professional may adjust this setting if they wish to keep certain recordings longer, always with the client’s consent.
Can I listen to a recording before it’s converted into notes?
Yes. You can access the audio as long as it remains available within the defined retention period, then choose to convert it into notes or delete it.
Do I need to record the session to use the AI, or can I simply dictate my notes?
Both options are available, and you can even do both at the same time. You can record the entire session for the AI to automatically generate the transcript and clinical notes while also dictating notes directly so they are organized and enriched. In all cases, you remain in control and can review the content before it is finalized.