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Service requests: All your clients’ requests in one place.

Discover how Service Requests allow your clients to submit their requests through an online form, and how you can receive, prioritize, and offer them an appointment directly in GOrendezvous.

Written by Rose-Marie Shadeed

Are you on the Essential or Premium plan? Service requests are included in your plan. 👉 You can turn them on today.

FAQ

One of my professionals doesn't want to receive service requests. What should I do?

No problem. Once service requests are turned on for your clinic, you can remove a specific professional. Their clients will then be able to book directly with them, without going through the form. [See how to remove a professional from service requests]
This applies both on the GOrendezvous search page and on their personal booking link. [See how to create a specific booking button for a professional.]

My administrative assistant receives requests by phone. Can she add them to service requests?

Yes. Your assistant can add a request manually, right in GOrendezvous. That way, all requests stay in one place, whether they come in online or by phone. She can then match the client with the right professional, just like with an online request. [See how to add a request manually]

I'm not on the Essential or Premium plan. How can I get access to service requests?

Service requests are included in the Essential and Premium plans. To change your plan, contact our team. We'll help you find the option that best fits your clinic.

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