When you cancel an appointment, you may want to keep it on the schedule, or give your client a reason for the cancellation. To do so, please follow these simple steps:

1. Click on the appointment on your schedule

2. Click on the Trash icon, at the bottom right of the appointment, or on the one that appears directly in the scheduled appointment.

3. Choose a Cancellation Reason from the drop-down list, and if you wish to give more details, you can use the comment section below.

4. Check the Refund Payments box (if you wish) if a payment has already been made in advance.

5. Check the Keep on schedule box (if you wish). If you leave this option unchecked, it will still be possible to view deleted appointments by clicking on the Preferences at the very top of your calendar > Advanced > Show Removed Appointments.

6. Check the Share reason with client box (if you wish). Your Cancellation Reason, as indicated above, will then be included in the appointment cancellation notification email sent to the client.

7. If applicable, choose whether you want to Cancel this appointment only or Cancel this appointment and future recurrences.

This is how the cancelled appointment will appear in your calendar, if you have chosen to Keep on schedule:

And an example of the email sent to the client if you have chosen to Share the reason with the client: